Christian Hug Posted June 19, 2021 Report Share Posted June 19, 2021 I switch computer with NitroPro V13, i cant have access to the serial number from my old computer, the window shows only 6 first digits and others are replaced by XXXXXXXX. How to proceed ? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 21, 2021 Official Nitronaut Report Share Posted June 21, 2021 Hi @Christian Hug, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number that only shows the first 6 digits? We will use this information to get the complete serial number, you can also provide the email address you used to purchase the Nitro Pro 13 license. Kind regards, Link to comment Share on other sites More sharing options...
Christian Hug Posted June 22, 2021 Author Report Share Posted June 22, 2021 The serial is 504946xxxxxxxxxxxx Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 28, 2021 Official Nitronaut Report Share Posted June 28, 2021 Hi @Christian Hug, I was able to search for the serial number that matches your license purchase under your email address. We have sent the invoice receipt that includes the complete serial number to your email address. Please check your email and look for the email that contains 'Nitro Productivity Suite' in the subject line. Kindly check as well your spam and junk mail folders. Kind regards, Link to comment Share on other sites More sharing options...
Christian Hug Posted June 28, 2021 Author Report Share Posted June 28, 2021 3 hours ago, Reymund G. said: Hi @Christian Hug, I was able to search for the serial number that matches your license purchase under your email address. We have sent the invoice receipt that includes the complete serial number to your email address. Please check your email and look for the email that contains 'Nitro Productivity Suite' in the subject line. Kindly check as well your spam and junk mail folders. Kind regards, Thank you, i fixed it. Link to comment Share on other sites More sharing options...
Seagan Robinson Posted July 9, 2021 Report Share Posted July 9, 2021 Why did Nitro stop providing users with the complete serial number for their product? I have to users on my team at work that are not able to view their full license numbers. Thank you, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted July 14, 2021 Official Nitronaut Report Share Posted July 14, 2021 Hi @Seagan Robinson Thank you for reaching out to us through our Community Forums! Could you please confirm if you are referring to the serial number being shown under the Help tab > About Nitro Pro window? If this is correct, the details of the serial number will not be completely exposed for security purposes. If you are referring to a different window, kindly send a screenshot so we could check. Kind regards, Link to comment Share on other sites More sharing options...
Joe Steele Posted September 7, 2022 Report Share Posted September 7, 2022 I have the same issue, have reset the laptop but wasn't able to view the full serial number. The digits I could see were: 504923 Please could you send the full serial. Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted September 8, 2022 Official Nitronaut Report Share Posted September 8, 2022 Greetings @Joe Steele Thank you for reaching out to us through our Community Forums! Please be aware that I did not see any license purchase under the email address you used here in our Community Forums. I also did not to find any purchase records using your first and last name. If you have purchased the license using a different email address, please send it so we can search our records. Kind regards, Link to comment Share on other sites More sharing options...
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