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Nitro PRO activation error

Akash Panicker

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Akash Panicker

Hi We have brought 10 licenses for Nitro Pro 12 & 5 licenses of Nitro Pro 11, we are now facing activation issues while activating licenses in new machines.

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Reymund Oyong

Hi @Akash Panicker

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 or older and its activation servers have been shut down. 

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it.

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the link below and activate it with your current Nitro Pro 11 or 12 serial number. 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

Please let us know which path you wish to choose, or if you wish to further discuss your options, and I will gladly forward your request to our sales team.

Kind regards,

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