Gabrielle Iglesias Posted June 22, 2021 Report Share Posted June 22, 2021 (edited) I have an unactivated Nitro Pro 12 license that I would like to use. This was purchased along with several other licenses only in February or March this year by a colleague. I tried to install Pro 12 but the installation failed. I had a link to an version that worked and was installed on my device, but the license could not be activated. I also tried installing Pro 13 and the installation worked but the activation failed. Edited June 22, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 22, 2021 Official Nitronaut Report Share Posted June 22, 2021 Hello @Gabrielle Iglesias, Thank you for reaching out to us through our Community Forums! After checking your account records, we can see you already submitted a support ticket for the same concern. For better case handling, I have sent you an email and please also check your Spam / Junk as sometimes our emails goes there. Cheers! Link to comment Share on other sites More sharing options...
Gabrielle Iglesias Posted June 23, 2021 Author Report Share Posted June 23, 2021 Dear Allain, Thank you very much for your email reply, and everything worked. You diagnosed the issue correctly. If I could give you props for the help, I would! Let this email be the show of my appreciation. Bests... Link to comment Share on other sites More sharing options...
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