JBB Posted June 27, 2021 Report Share Posted June 27, 2021 Hi there - a bought the Nitro Productivity Suite 4 pack in 2020 . Now my Nitro Pro is saying that I'm in trial mode and need to buy new licenses. Can you help me out? I have all 4 licenses , but I get an error that the license is unavailable. Thanks, John Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 29, 2021 Official Nitronaut Report Share Posted June 29, 2021 Hello John, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
JBB Posted June 29, 2021 Author Report Share Posted June 29, 2021 (edited) Hi Leslie - my initial reference number was ** thanks,John Serial numbers: Your Serial Number: ** Your Serial Number: ** Your Serial Number: ** Your Serial Number: ** Edited July 8, 2021 by Leslie V. confidential info deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 8, 2021 Official Nitronaut Report Share Posted July 8, 2021 Hello John, Thanks for providing your serials. Kindly completely uninstall Nitro Pro 13 first. Then, please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate by following the instructions on this page: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 I hope this helps! Link to comment Share on other sites More sharing options...
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