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GETTING ERROR 401 WHEN OPEN NITRO PRO


MIRZA MUHAMMAD ANEES KHALID
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MIRZA MUHAMMAD ANEES KHALID

Hello

I've been having an issue where when I launch Nitro Pro 13 I receive the following: "An error has occurred within our system. Please try again or contact support if this error persists. (Error 401)."

I also followed these steps mentioned in this topic https://community.gonitro.com/topic/13707-error-401/?tab=comments#comment-37874

But not resolving my issue

 

Thanks

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  • Official Nitronaut
Allain Umailin

Hello @MIRZA MUHAMMAD ANEES KHALID,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is format is 13.X.X.X, e.g. 13.2.3.26). 

Thank you very much in advance and I am looking forward to hearing back from you.

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @MIRZA MUHAMMAD ANEES KHALID,

Thank you for the private message and for your patience.

We are pleased to inform you that we have released a recent update that addresses the 'Error 401' issue so kindly update to our latest build by downloading the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and stay safe always!

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