Bought back at V 7, trying to reinstall on new PC and activation failure

[Robbin Yocham]

The Serial Number from the old windows 7 PC is not accepted in trying to activate a freshly downloaded Pro version on a new Windows 10 PC.

The software may have been registered under a different email address used in the past.  Unknown as to which of several it might have been.

Please help.

[Allain Umailin]

Hello @Robbin Yocham,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 7?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Robbin Yocham,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 (and older) and its activation servers have been shut down which is why you are getting an error message.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find Nitro Pro 12 installer in this page and activate it with your current Nitro Pro 7 serial number 234600-xxxxxx-789294:

https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and I hope this helps.