Firdaus Ahmad Posted July 4, 2021 Report Share Posted July 4, 2021 Hi, I have problem to activate my pdf Nitro using my serial number. I used it previously at my old laptop then I'm trying to activate it at my new one but error code 24 appear. I had report my problem last week but nobody respond to my message. Please anybody help me.... Thanks a lot.. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 5, 2021 Official Nitronaut Report Share Posted July 5, 2021 Hi @Firdaus Ahmad Thank you for reaching out to us through our Community Forums! My apologies for any inconvenience this issue has caused. Please ensure that you have installed the latest build of Nitro Pro 12 which is 12.16.9.574 so you could activate using your existing serial number. You can see the version and build of Nitro Pro by going to the Help tab > About Nitro Pro. If you are running a different build and version, you can find the Nitro Pro 12.16.9.574 installer from the link below: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link Once Nitro Pro 12.16.9.574, you can activate it using your current serial number. To activate, go to the Help tab > About Nitro Pro then click the Activate button. Kind regards, Link to comment Share on other sites More sharing options...
Firdaus Ahmad Posted July 5, 2021 Author Report Share Posted July 5, 2021 Hi Raymond, Appreciate for your guidance. Already activated just now :-) May I know how many users can use the same serial number? Thanks. Link to comment Share on other sites More sharing options...
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