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Activation / Serial Number not working

Thomas Lim

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Thomas Lim

I had to reformat my computer due to some issues... and I have copied the serial number for Nitro before reformatting... I am not able to activate Nitro and reinstalling the software... all the link provided on portal is not working...

Activating Nitro Pro | Nitro (gonitro.com)

It prompts device to be deactivated but no choice of device reflected on screen... Please assist... Thanks


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  • Official Nitronaut
Reymund Oyong

Hi @Thomas Lim

Thank you for reaching out to us through our Community Forums!

Please ensure that you have installed the latest build of Nitro Pro 12 which is so you could activate using your existing serial number. 
You can see the version and build of Nitro Pro by going to the Help tab > About Nitro Pro. 

If you are running a different build and version, you can find the Nitro Pro installer from the link below: 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

Once Nitro Pro, you can activate it using your current serial number. To activate, go to the Help tab > About Nitro Pro then click the Activate button. 

Kind regards, 

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