Nitro Pro 12.16.3.374 Activation Error

[Ben Delville]

Hi,

Recently reinstalled MY OS and require reactivation. I'm getting an error "-24: Activation Error" on version 12.16.3.374, which I believe is the latest version for V12.

Please advise how I can activate ASAP.

 

[Leslie V]

Hello @Ben Delville

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!
 

[Ben Delville]

Hello @Leslie V.

 

I just downloaded the latest version from the link you sent and attempted to install it. 

I was almost immediately met with an error: "Nitro Pro Setup Wizard has failed."

Unfortunately, there's not enough information to troubleshoot and I don't see any information in the event log.

Please let me know if there's an alternative download method as I require this to be working today.

[Leslie V]

Hello @Ben Delville

Please try using these direct installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Cheers!

[Ben Delville]

11 minutes ago, Leslie V. said:

Hello @Ben Delville

Please try using these direct installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Cheers!

Hello @Leslie V. 

 

Thank you, that worked! However, I'm wondering why:

 

1. That information wasn't provided immediately up front.

2. Why your reply took a week to arrive. Hope there was no emergency and everyone at your office is safe