Install of Nitro Pro 13 deactivated itself.

[Mark Pieper]

I have a laptop that has had Nitro Pro loaded and licensed on it for over 9 months.  It decided to deactivate itself and go into Trial mode.  I am not sure of the Serial number it had allocated to it.  What can I do?

[Allain Umailin]

Hello @Mark Pieper,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Looking forward to hearing back from you soon.