emailing issues

[f p]

I have upgraded to version 13 and am running 13.42.3.855 but I can not email documents directly from Nitro anymore. I used to be able to do it on version 12.

I have repaired nitro and this did not fix the issue

I have updated Nitro to the latest version and this did not fix the issue

assistance would be appreciated

[Allain Umailin]

Hello @f p,

Thank you for reaching out to us through our Community Forums!

To further assist you, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13440896/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.44 using below offline installers:

x32 http://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you for choosing Nitro and I hope this helps.

[Dee Chaffen]

This is quite disappointing. I too have this issue. It seems to come about at least once a year and not only with an upgrade.

I am quite tired of having to go through all this just so the Email as Attachment option will work.

As this issue has gone on for at least 4 years that I am aware of, I believe it is time for Nitro to get on top of it and ensure it no longer happens.

Thank you.

[Allain Umailin]

Hello @Dee Chaffen,

Thank you for reaching out to us through our Community Forums and sincere apologies for the inconvenience.

To further troubleshoot this issue, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

Lastly, could you please provide a screenshot to the window where you have previously sending emails within the Nitro Pro program?

Thank you very much in advance and I look forward to hearing back from you.

[Dee Chaffen]

Hi Allain, apologies for the delay getting back to you.

The build of Nitro Pro being used is 13.67.0.45

Screen shot: sorry I am unable to paste a screen shot into the comments.

Basically, Share, Email as Attachment button.

 

[Allain Umailin]

Hello @Dee Chaffen,

Thank you for letting us know that you are already using the latest version and could you please confirm that the issue is no longer happening?

[Dee Chaffen]

Hi again Allain,

 

Just confirming I am still having this issue.

I am unable to email from Nitro as per above.

[Allain Umailin]

Hello @Dee Chaffen,

Could you please provide more context of the issue you are currently experiencing?

[Dee Chaffen]

On 9/17/2022 at 2:36 AM, Allain Umailin said:

Hello @Dee Chaffen,

Could you please provide more context of the issue you are currently experiencing?

Hi Allain,

I am using Nitro  V13.67.0.45

 I have a pdf open in Nitro.

I select 'Share' then 'Attach as email'

Then - Nothing happens.

 

I have followed the above info and nothing is working for me.

I am quite disappointed as this feature used to work well, even after I had upgraded to the newest version, then after a while it just stopped working.

I am at a loss as to what to do to remedy this issue.

Thanks.

[Allain Umailin]

Hello @Dee Chaffen,

Thank you for your response and our sincere apologies for the inconvenience.

As part of troubleshooting this issue, please to these steps:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads 

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.67 using our offline English MSI packages:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate it by opening Nitro PDF Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

6. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow:

   a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

   b. 
   i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
   ii. Check "The program requires additional permissions" > Next > Test the program...
   iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

 
Thank you very much in advance and I am looking forward to hearing back from you.