davidrossiter Posted July 14, 2021 Report Share Posted July 14, 2021 When I send a doc to print, Nitro Pro closes down and I have to reopen to continue working. It is only recently begun this. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 14, 2021 Official Nitronaut Report Share Posted July 14, 2021 Hello @davidrossiter, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features. -Are you printing to a Kyocera printer? If yes, what is the exact model of this printer? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
davidrossiter Posted July 15, 2021 Author Report Share Posted July 15, 2021 build 12.16.9.574 Yes Kyocera FS C2126 MFP+ The fact you guessed a Kyocera indicates a known issue. :) Thanks Link to comment Share on other sites More sharing options...
davidrossiter Posted July 16, 2021 Author Report Share Posted July 16, 2021 I have posted a response but it says it needs to be approved by a moderator. Its been 24 hours How long before I get a response? Link to comment Share on other sites More sharing options...
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