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Unable to deactivate Nitro Pro 12


Amin Ismail
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  • Official Nitronaut
Allain Umailin

Hello @Amin Ismail,

Thank you for reaching out to us through our Community Forums!

To further assist you, 'Number of Activations' is already zero so please just install Nitro Pro 12 using the installer from this page:

https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-542347

Thank you for choosing Nitro and I hope this helps.

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  • 9 months later...
Ruth Bromer

I have the same error, and I can't activate on a new computer.  It keeps wanting me to deactivate and nothing happens.

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  • Official Nitronaut
Allain Umailin

Hello @Ruth Bromer,

Thank you for reaching out to us through our Community Forums!

Have you already installed Nitro Pro 12 to your machine? If yes, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

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