Amin Ismail Posted July 14, 2021 Report Share Posted July 14, 2021 Hi Team, as my current laptop died, I am unable to deactivate the Nitro Pro 12 in order to activate it on my new laptop. https://licenses.gonitro.com/prd/portal was able to find the license but when I try to deactivate them, please see attached error. There was no option to choose which computer to deactivate it on. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 16, 2021 Official Nitronaut Report Share Posted July 16, 2021 Hello @Amin Ismail, Thank you for reaching out to us through our Community Forums! To further assist you, 'Number of Activations' is already zero so please just install Nitro Pro 12 using the installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-542347 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Amin Ismail Posted July 21, 2021 Author Report Share Posted July 21, 2021 Hi, I was trying to do a manual activation now on www.nitropdf.com/activation but there's a loop error Link to comment Share on other sites More sharing options...
Ruth Bromer Posted May 6, 2022 Report Share Posted May 6, 2022 I have the same error, and I can't activate on a new computer. It keeps wanting me to deactivate and nothing happens. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 13, 2022 Official Nitronaut Report Share Posted May 13, 2022 Hello @Ruth Bromer, Thank you for reaching out to us through our Community Forums! Have you already installed Nitro Pro 12 to your machine? If yes, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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