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Unable to deactivate Nitro Pro 12


Amin Ismail
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Amin Ismail

Hi Team, as my current laptop died, I am unable to deactivate the Nitro Pro 12 in order to activate it on my new laptop.

https://licenses.gonitro.com/prd/portal was able to find the license but when I try to deactivate them, please see attached error.

There was no option to choose which computer to deactivate it on.

6oFK5M2.png

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Allain Umailin

Hello @Amin Ismail,

Thank you for reaching out to us through our Community Forums!

To further assist you, 'Number of Activations' is already zero so please just install Nitro Pro 12 using the installer from this page:

https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-542347

Thank you for choosing Nitro and I hope this helps.

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Amin Ismail

Hi, I was trying to do a manual activation now on www.nitropdf.com/activation  but there's a loop error

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