Nitro 12 suddenly won't print my documents!

[Kavita McDaniel]

I am having the same issue!  When I select to print a document, it asks me to save the document (not sure why I have to save before printing), but I do anyway.  I press the print button and nothing happens.  I then opened the print queue and tried to print again. I see the document appear in the queue for a millisecond, and then disappears. Please help !

[Allain Umailin]

Hello @Kavita McDaniel,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this _ issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). Same information is available by going to Control Panel > Programs and Features.

Lastly, could you please provide the serial number of your Nitro Pro 12?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Kavita McDaniel,

Thank you for the private messages.

To further assist you, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Uninstall the software and driver of your HP OfficeJet Pro 8600. 

3. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13450917/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

4. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

5. Download and install Nitro Pro 13.45 using below offline installers:

x32 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50496x-xxxxxx-223846

7. Reinstall the latest full software and driver of your HP OfficeJet Pro 8600 (build 28.0.1316) from this page: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series---n9/4322914/model/4323658

Thank you for choosing Nitro and I hope this helps.