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Not allowing to deactivate

Joe Faw

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Allain U,

I'm pasting my serial number and trying to "deactivate" since I just got a new computer and it's not allowing me to do so.  Any suggestions? 


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Allain Umailin

Hello @Joe Faw,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 as its activation servers have been shut down and as per our server logs, you were able to install Nitro Pro and activate with your version 11 serial number 23460x-xxxxxx-624696

Alternatively, we recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade

Should you have further questions, please do not hesitate to reach-out again.

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