Nitro pro - Activation

[Sandy Mutti]

Hi All, 

I purchased Nitro pro and sucesfully installed it on 2 devices, I have purchased a new laptop and when activating the software it says 'you have reached the maximum number of installations allowed'.

I have tried to manage the users in the go nitro portal but nothing appears. I have logged out of my original software but it has made no difference.

Can you please provide guidence how the new computer can have nitro activated. 

Apprechiate your assistance. 

 

[Allain Umailin]

Hello @Sandy Mutti,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.44.0.896). Same information is available by going to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Sandy Mutti]

Hi Allain, 

Thank you for your response. 

Please find below screenshot. I have sent you a private msg regarding the serial number. 

 

[Allain Umailin]

Hello @Sandy Mutti,

Thank you for the private message.

Let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13440896/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.44 using below offline installers:

x32 http://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13440896/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50493x-xxxxxx-x007586

Thank you very much in advance and I am looking forward to hearing back from you.