Error code: 0X00000000

[Ákos Botezatu]

Hello,

I activated Nitro Pro 13.22.0.414, but cannot use it.
Whenever I try to open a document it gives me: Error code: 0X00000000.

I have seen earlier posts in the forum, but the answers were not helpful.

Would somebody be able to advice me with a solution?

Thank you!

Edited July 22, 2021 by Ákos Botezatu

[Allain Umailin]

Hello @Ákos Botezatu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones as I believe this error could be fixed by updating to 13.44.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Ákos Botezatu,

Thank you for the private message.

To further assist you, let us first update to Nitro Pro 13.44.0.896 using below German offline installers:

x32 http://install.nitropdf.com/professional_13440896/de/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13440896/de/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

[Ákos Botezatu]

Hello @AllainU,

It looks like it worked.

Thank you for your help!