Unable to activate

[Tony Mason]

So this morning Nitro unactivated itself, and now cannot connect to the servers to reactivate, and manual activation does not generate the certificate code. Whats happened? using v13

[Allain Umailin]

Hello @Tony Mason,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.44.0.896). Same information is available by going to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro 13.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Tony Mason,

Thank you for the private messages.

Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

We have received similar reports from a few users where the program is not detecting the machine's Internet connection that caused it to not generate activation certificate and to further assist you in addressing this rare behavior, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13450917/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.45 using below offline installers:

x32 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 5049810-xxxxxx-847161

Thank you for choosing Nitro and I hope this helps.

[Tony Mason]

I did all of this and it did not work, same situation, can someone dial into my machine and fix it please

[Tony Mason]

So if Nitro wants to challenge Adobe, why do they have such a long winded, slow, support process. Why is no one on-line to help.

I can see three people with similar issues and all are taking an inordinate amount of time to fix, what is a usability problem, like we can't use it.

Get activation fixed please