Michael Wagner Posted July 26, 2021 Report Share Posted July 26, 2021 (edited) Application stopped working not could open (hung at start pic), did repair and did not work, so needed to install new. Will not activate/deactivate my license. need help. Edited July 26, 2021 by Michael Wagner Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 26, 2021 Official Nitronaut Report Share Posted July 26, 2021 Hello @Michael Wagner Thank you for posting on our Community Forums! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13450917/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574 from the page (please scroll down the webpage) I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
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