Can't acess free trial

[Morgaine Mason]

Hi, I would like to acess a free trial. I signed up and it says my trial has expired but I havent used it yet. Only signed up 30 minutes ago. I want to acess my trial

[Allain Umailin]

Hello @Morgaine Mason,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-The build of your program. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

-The Computer ID of your Nitro Pro 13 by referring to this workflow:

Thank you very much in advance and I am looking forward to hearing back from you. 

[Morgaine Mason]

u1STdRP9nmqkXkPDonkt

[Morgaine Mason]

13.5.49.6

[Allain Umailin]

Hello @Morgaine Mason,

Thank you for this information.

Let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and are NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13450917/install-cleanup/install-cleanup.zip 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.46 using below offline installers:

x32 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

Edited August 12, 2021 by AllainU

[Morgaine Mason]

Hi these tips don't make any sense, can you just give me a temporary activation code? Thanks.

[Morgaine Mason]

the link in step two doesnt work

 

[Allain Umailin]

Hello @Morgaine Mason,

As much as we would like to, we cannot provide a code so please try right-clicking the URL and select 'Open link in new tab'.

Thank you for choosing Nitro and I hope this helps.

[Morgaine Mason]

I did and it brings me to a blank page 

[Allain Umailin]

Hello @Morgaine Mason,

If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.), you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download.  Press the caret button and select "Keep"

Cheers!