Sean Montgomery Posted July 29, 2021 Report Share Posted July 29, 2021 I need help, I purchased the full version of Nito Productivity Suite back on 5/3/2020. I had to reformat my computer and I am trying to re-install but I seem to be unable to sign in to my original account. I try my e-mails and try to rest the password but do not get any e-mail enabling me to do so. I do not have my license number to reactive my purchase as I cannot sign in. I have a copy of my Invoice from Cle<erbridge with invoice number and reference number but no license number there. How do I get my password reset so I can log in and get my licence key, or how do I otherwise obtain the license key or the serial number? All I have ais a Reference number starting with 221 and an Invoice number starting with BDK- As I purchased this back on 5/3/2020 I no longer have the e-mail from Cleverbridge either, just the saved PDF receipt. Please help, I had to create a fake profile just to be able to post here to try to get help...! Thank you for any help! Sean Montgomery Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 29, 2021 Official Nitronaut Report Share Posted July 29, 2021 Hello @Sean Montgomery, Thank you for reaching out to us through our Community Forums! Reinstalling your Nitro Pro program does not require logging into your Nitro Sign. To further assist you, I have executed resending a copy of your invoice that contains your Nitro Pro 13 serial number 504908-xxxxxx-663162 and to reinstall the program, kindly use below offline MSI installer links: x32 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13450917/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq With regard to not getting the password reset email for your Nitro Sign, I have also executed a password reset on our end so please check your Inbox and Spam / Junk folder (as sometimes our emails goes there). Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Sean Montgomery Posted July 29, 2021 Author Report Share Posted July 29, 2021 (edited) Thank you for your prompt response AllainU, Unfortunately I dowloaded and re-installed Nitro Pro using the x64 link you provided. It is still telling me that I have 14 days left of my trial and that I need to activate the full account. I received the e-mail to reset my password, but that seems linked to this account which i created just to be able to post in the forums and is not linked to my purchase. As far as the copy of my invoice with the serial number, I have not received that and I checked my junk mail as well as my other e-mail account (and its junk mail folder) just in case I used it, but no e-mail with an invoice. Am I missing something? Did I maybe not set up an account when I purchased this and now cannot reset this? Can I somehow send you my invoice as proof of purchase (or provide the whole Reference number or invoice number and date)? I have been reluctant to post the whole numbers as this seems like an open forum and I don't want to give away that information that currently seems like my only proof of purchase... Where do I go from here? Thank you again for your prompt help so far and I am sorry for the trouble. Sean Montgomery Edited July 29, 2021 by Sean Montgomery clarification and typo edit Link to comment Share on other sites More sharing options...
Sean Montgomery Posted July 30, 2021 Author Report Share Posted July 30, 2021 I got the e-mail with my serial number and everything worked. Thank you for the support, I am really impressed that you got back to me so quickly! Link to comment Share on other sites More sharing options...
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