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When starting error 401 persists

Taro Chellaram

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Taro Chellaram

Whenever I start my Nitro pdf pro I get error message "An error has occurred within our system. Please try again or contact support if this error persists. (Error 401)

How can I correct it?

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Allain Umailin

Hello @Taro Chellaram,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? 

If the error re-occurs after few days, please let me know so we can check our resources.

Thank you for choosing Nitro and I hope this helps.

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