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I don't have access to the original email address I used and password has expired

Dougie Wells

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Dougie Wells

I have Nitro Pro 12 and can't access my account because the password has expired and I don't have access to the original email address I set up with.  I have the serial number.  



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Allain Umailin

Hello @Dougie Wells,

Thank you for reaching out to us through our Community Forums!

I have gone ahead and executed a password reset of your Nitro Sign account so please check your Inbox and Spam / Junk folder (as sometimes our emails to go there).

With regard to you Nitro Pro 12, are you trying to activate and getting an error message? If yes, could you please provide the serial number of your Nitro Pro 12 and the error message you have received?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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