Jump to content
  • 0
rcdavis

UNABLE TO UPGRADE

Question

rcdavis

I bought version 8 and then upgraded to version 8.5. Last  year, I upgraded to version 10.

Shortly after that, my hard drive crashed, losing all my data, then my cancer flared up, so I never installed the version 10 upgrade.

I now have a new computer, but version 10 will not take my serial number.

I can't send a trouble ticket to support without a serial number, which is the problem in the first place.

How can one get their version 10 to to take the upgrade serial number?    I hope this forum is monitored.

I would upgrade to version 11, but I have a shorter term outlook with brain cancer.

Your help is appreciated.

Richard

 

Share this post


Link to post
Share on other sites

1 answer to this question

Recommended Posts

  • 0
Eli R.

Hi Richard,

Thanks for posting to our Community forums!

 

You can always send a support ticket, even without your License Key info.  After looking through your account, I was unable to locate a license for Nitro Pro 10.  I see you have created a ticket for you so I will go ahead and correspond with you there, to keep your account details in private.

Submitting a ticket is always a good option, as it will ensure you get a hold of one of our support reps.  

 

We look forward to taking care of you!

 

 

Edited by Eli R.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.