Error code: 0x40000001

[Anged]

Trying to open a pdf in Nitro Pro and I receive an error code and cannot open the document in Nitro Pro to reset the file.

How can the file be repaired?

[Leslie V]

Hello @Anged

Thank you for reaching out to us through our Community Forums!

I understand you are getting an error 0x40000001 when you try to open a file. So that we can troubleshoot the problem, please provide me with the following:

- A sample file that gives you this error message (Is this happening to all files?)
- Your exact step by step workflow so we can try to replicate the issue on our end
- A screenshot of the error message
- Are other users getting this error message as well?
- The number of users who are affected by this issue

I look forward to hearing back from you.