Can’t reinstall after windows reinstall

[Scott Novak]

Had nitro - computer crashed - refreshed windows - now it errors out when I try to reinstall nitro pdf 13

[Leslie V]

Hello @Scott Novak

Thanks for reaching out to us!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13460937/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.46.0.937 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps!