Nitro wouldn't activate my license and now won't download to my computer

[Expense Management Associates. Inc]

Two weeks ago my Nitro subscription was previously working fine, then inexplicably reverted to trial mode. I followed the steps per the Nitro site to deactivate my serial number then reactivate, but it didn't fix my issue. I issued a support ticket a week ago about this and got no response. Today, I deleted Nitro off my computer and redownloaded the program hoping that would solve the issue, but now Nitro wont download to my computer and I get an error message saying "Nitro Pro Setup Wizard has failed". How can I redownload Nitro onto my computer successfully? Then how can I ensure I can reactivate my Nitro subscription?

[Reymund Oyong]

Hi @Expense Management Associates. Inc,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro PDF Pro serial number so we can check and verify its status. This will also help us determine the appropriate installer version. 

Regarding the support ticket, I did not find a case that is associated with the email address you used to submit this forum post. You can send me the support case number so we can check as well its status. 

Kind regards,