Deactivation/Activation

[Shirley Stacey]

I have deactivated my licence from my old computer which has Nitro Pro 10.5.9.9 installed.

I need to activate my licence on my new computer.  The trial version for Nitro Pro 13.45.0.917 is installed on my new computer.

My licence number won't active on the new computer and I am going around in a loop trying to make it work.

Please help.

[Reymund Oyong]

Hi @Shirley Stacey,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro PDF Pro 11 and older and its activation servers have been shut down. 

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro Pro 13, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. 

Alternatively, you can upgrade to the latest build of Nitro PDF Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. 

You can find Nitro PDF Pro 12 installer from the link below and activate it with your current version 10 serial number. 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

Kind regards,