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Unable to get Nitro 12 to install

Angelia Alden

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Angelia Alden

I used the support ticket. Verified I have no other downloads. Installation fails. I have tried restarting and still it wont install.

I tried another sites version of 12 and it will download but when I go to www.nitropdf.com/activation to activate - I get the site cannot be reached.

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Allain Umailin

Hello @Angelia Alden,

Thank you for reaching out to us through our Community Forums!

Looking at your purchase records, I can see you have upgraded to Nitro Pro 13 with serial number 50498x-xxxxxx-321588

To further check your account, could you please provide the serial number of your Nitro Pro 12 you are having issue installing and activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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