Help Request re: Activation help for new computer. Multiple licenses but no admin account

[Brett Ragon]

Support Team:

We're a small business who has purchased a 4 or 5 licenses for our small business, but I don't think we have an admin account to help manage those licenses.  Recently we had to wipe a computer and we have downloaded the current version of NitroPro13. We need to activate NitroPro, but not sure which license to use.  When we try to use a previous licenses number it tells us that licenses is in use.

Can you please advise on this?

Thanks,

Brett

Edited August 15, 2021 by Brett Ragon

[Reymund G.]

Hi @Brett Ragon

Thank you for reaching out to us through our Community Forums!

Please provide the serial number that you are using to activate the software.
We need this information so we could check the activation records.

Kind regards,