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Error in changing email address for user. Please help!

Amar Kaur

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We are unable to update the email address of one of admin users. We receive this error when we attempt to change the email address "Oops! Email in use Try another email address or contact support". 

We are in need to resolve this issue asap as the user cannot access/ review the documents that are sent to her new email address. When she attempt to access the document it prompts to switch account (which the user is unable to because we have been unsuccessful in updating the email address).

License assigned to the user: Nitro Productivity Suite Enterprise 

Roles Document Admin, Global Admin


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