Nitro Pro 12 Activation Issue

[Leah Porsuelo]

Dear Team,

Today i have deactivated my nitro pro 12 license from my old laptop as i wanted to activate license in new laptop but i am unable to activate license in new laptop.

I tried below:

1: Tried to install latest build but wizard fails.

2: Tried to activate manually but receiving certificate error.

Please fix this issue asap.

My serial key # 234600-xxxxxx-276994

 

Best Regards

Leah

 

Edited August 17, 2021 by AllainU

[Allain Umailin]

Hello @Leah Porsuelo,

Thank you for reaching out to us through our Community Forums!

'Nitro Setup Wizard failed' could be caused by unstable Internet connection as our .exe package needs to download installation files, whereas certificate error could be caused by installing an older build of Nitro Pro 12.

To further assist you, please download and run our Clean Up utility to clear any traces of previous installations: 

 http://install.nitropdf.com/professional_12169574/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

Then clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Afterwards, you can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your serial number:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.), you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.