Unable to add signature to pdf in Nitro Pro. The selected profile is missing its private key and cannot be used to sign this document.

[David Blount]

Corporate version Nitro Pro v13.44.0.896.  Have several users who just started reporting that when trying to add a signature to a pdf they get the following message "The selected profile is missing its private key and cannot be used to sign this document."  Has been working...

What fixes this please?

[Armando]

Hello David, 

Thank you for reaching out, I see you are in communication with our support team and have an open ticket with us regarding this issue. 

I've merged this post into your existing ticket so that we can continue supporting you there. 

Kind Regards, 

[Marc Prieur]

We have the same issue for one user 13.33.2.645 since Friday
all other users don't have any issue
The new certificate is from the very same day

[Leslie V]

3 hours ago, Marc Prieur said:

We have the same issue for one user 13.33.2.645 since Friday
all other users don't have any issue
The new certificate is from the very same day

Hello @Marc Prieur

Thanks for reaching out to us!

I see you have a business account with us. I created a support ticket so our support team can reach out to you directly.

[Brian Bloess]

I have the same issue.  I have deleted all signatures and built new ones. What is the fix?

 

[Brent Bullard]

I have the same issue. 

Nitro Pro can no longer can use Digital IDs to sign documents.   I see this has happened several times before in the forum but the fix is never described. 

Is there a reason you will not provide forum support?  Why is this still an issue?

How does one fix this?

Edited July 17 by Brent Bullard