Crashing with multiple files open

[Lori Barnard]

Hello:  My Nitro sometime crashes If I have multiple files open at once.

 

[Allain Umailin]

Hello @Lori Barnard,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this crashing issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.46.0.937). The same information is available by going to Control Panel > Programs and Features.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited August 20, 2021 by AllainU

[Lori Barnard]

Hi:

When I go to the control panel and programs and features Nitro is not there???

[Allain Umailin]

Hello @Lori Barnard,

If Nitro Pro is not listed in your Control Panel\All Control Panel Items\Programs and Features, I believe this could be a case of a corrupted installation.

To further assist you, let us try some troubleshooting by referring to these steps:

1. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13460937/install-cleanup/install-cleanup.zip

2. Reboot your and clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 13.46 using below offline installers:

x32 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504947-xxxxxx-866474

Should you have further questions, please do not hesitate to reach-out again.