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Reactivate a license

Anh Liu

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Hello Nitronauts, 

I had a problem with Nitro Pro and was advised by my IT department to uninstall and reinstall, but unfortunately I didn't take a note of the serial number. So now I'm stuck, unable to submit a ticket without the serial number and couldn't join this forum because my work place doesn't allow free trial installation from websites that they have not authorised. I've now used my personal computer to join this forum to raise my ticket. 

Can someone please help! My company has paid for the Nitro Productivity Suite, I have the invoice to prove it.

Thanks in advance.

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Allain Umailin

Hello @Anh Liu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please provide a copy of the invoice for validation.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Anh Liu,

Thank you for the private message and please note I have responded to them to provide your serial number.

With regard to reinstalling the program, kindly download and install Nitro Pro 13.46 using below offline installers:

x32 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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