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E-sign not working


Stefan Chapman
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Stefan Chapman

I bought Nitro Productivity Suite outright, i.e. not a subscription. I have contacted Cleverbridge and they have confirmed this. As part of my purchase it said it includes "Nitro Cloud for unlimited eSignatures". However now when I sign in it says my subscription has expired. I have checked my invoice and it doesn't not say that e-signatures will expire after a certain period of time. Please reactivate the e-signature service for all of my licences.  

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  • Official Nitronaut
Allain Umailin

Hello @Stefan Chapman,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address.

In order for me to look into this issue, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 8 months later...
  • Official Nitronaut
Allain Umailin

Hello @Stefan Chapman,

Thank you for the private message and our sincere apologies for the inconvenience.

Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. 

For current features available with the free-bundled Nitro Sign Essentials, please refer to these article:
https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 

At the moment, our product team have not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available.

With regard to your concern, we have made an adjustment on your account so please log out again, close all your browsers and log in again to Nitro Sign account.

Thank you for choosing Nitro and I hope this helps. 

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