Problem opening Password Protected PDFs

[Andrey Winoto]

I'm also having the same problem. can't open password-protected PDF with Nitro Pro (v13.15.1.282) but open fine using opera GX web-browser.

[Allain Umailin]

Hello @Andrey Winoto,

Thank you for reaching out to us through our Community Forums!

For further assist you, let us first update your program to Nitro Pro 13.46.0.937 using below direct installer links:

x32 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13460937/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After updating, trying opening again your password-protected PDFs.

Thank you for choosing Nitro and I hope this helps.