Error message when opening pdf - and I don't have my serial number in order to get help

[Deanna Harrison]

PART OF Problem solved - I found another message for this error - I get an error message upon selecting a pdf file to open (when Nitro Pro is not already open).  It says "An error has occurred within our system.  Please try again or contact support if this error persists. (Error 401)"

 

THIS PART, HOWEVER IS NOT SOLVED, but I will post elsewhere.  When I try to reach out to support, they want my serial number and the only thing I have is 504994XXXXXXXXXXXX - which won't work.  I searched all of my emails and nothing has my whole serial number.

Edited August 24, 2021 by Deanna Harrison

[Allain Umailin]

Hello @Deanna Harrison,

Thank you for reaching out to us through our Community Forums!

With regard to the partially hidden serial number, I have sent you a private message to provide the complete one.

In line with the Error 401, let us first update your program to Nitro Pro 13.46 using the installer from our page https://www.gonitro.com/product-details/downloads

Thank you for choosing Nitro and I hope this helps.