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Cannot activate Nitro Pro on new computer

Lucinda Roenicke

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Lucinda Roenicke

I bought a new computer and trying to activate Nitro Pro.  I get an error message that the serial number does not exist.

When I go to the "Find my License" screen to deactivate my current computer, I only get the "deactivate" button, but no option to select a device.  How do I activate my serial number on my new computer?

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Allain Umailin

Hello @Lucinda Roenicke,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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