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need Contact info for support email

John Freeman

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John Freeman

I purchased Nitro Pro several years ago (2009), but can't login to my account and when I request link to reset my password, I never get a reset email (it's NOT in my spam folder either).  How can I email or open a support ticket with a human?  I have serial number and other info and want my account to be updated.

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Allain Umailin

Hello @John Freeman,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, are you trying to submit a support case because you want to reinstall your Nitro Pro program that was purchase last 2009?

If yes, could you please provide its serial number so I can check its status in our licensing server? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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