Version 10 link is 404 Not Found

[Fred Martin]

Using the support pages, I received a list of our company's Nitro purchases, including one that was on a PC that we recently retired and which we believe is deactivated.  On the page for the serial number in question, is the product download link for Nitro 10, but the link is broken now, 404 error.  Can the particular version for our license still be downloaded?

On the page that shows the activations for that particular serial number, it shows 0 activations alright, but it shows the version number as 12, not 10.  We don't own any version 12.

Fred

 

[Reymund Oyong]

Hi @Fred Martin

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down.
Thus, any new activation or deactivation attempts on these versions will no longer work. Also, access to the installer of discontinued versions are no longer available.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
If you are interested to upgrade your existing serial number to version 13, please provide your serial number so we can check its eligibility.

Alternatively, you can upgrade to the latest build of Nitro Pro 12 which is 12.16.9.574. 
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13.  

You can find Nitro PDF Pro 12.16.9.574 installer from the link below and activate it with your current version 10 serial number. 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

Kind regards,