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Nitro Pro Crashes when Printing to kyocera printer.

Stephanie Sawyer

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Stephanie Sawyer

Issue started for all users with this product 30/08/2021

I have completed the following troubleshooting:

Repair = Failed 

Uninstall and reinstall = No change

Installed Version = No change 

Installed Version = Cannot activate
Installed Version = Cannot activate

Client does not want to pay for Version 13 as Version was working prior, can you please advise if there is any other solution to this as it appears to be a known issue without any fix?

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  • Official Nitronaut
Allain Umailin

Hello @Stephanie Sawyer,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

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I have the same thing. My version is the same (

Everything looks normal until I hit the print button. Then Nitro crashes.

Please inform us what to do.



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