Stephanie Sawyer Posted August 31, 2021 Report Share Posted August 31, 2021 Issue started for all users with this product 30/08/2021 I have completed the following troubleshooting: Repair = Failed Uninstall and reinstall = No change Installed Version 12.16.6.574 = No change Installed Version 12.16.3.574 = Cannot activate Installed Version 12.14.0.558 = Cannot activate Client does not want to pay for Version 13 as Version was working prior, can you please advise if there is any other solution to this as it appears to be a known issue without any fix? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 2, 2021 Official Nitronaut Report Share Posted September 2, 2021 Hello @Stephanie Sawyer, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Frans Feil Posted September 2, 2021 Report Share Posted September 2, 2021 I have the same thing. My version is the same (12.16.9.574) Everything looks normal until I hit the print button. Then Nitro crashes. Please inform us what to do. Link to comment Share on other sites More sharing options...
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