Nitro Pro Freezing when saving to Google Drive desktop Version: 51.0.9.0

[Luke Prendeville]

Nitro Pro is freezing when saving to Google Drive desktop. Files can be saved to C:\Users\xxxx\Documents without issue. Only one user is experiencing this issue. Microsoft Surface Laptop 2 Windows 10 Pro 21H1.

[Allain Umailin]

Hi @Luke Prendeville,

Thank you for reaching out to us through our Community Forums!

In order to further assist your user, what is the exact build of his/her Nitro Pro program (Help tab > About Nitro Pro)?

This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.46.0.937) and the same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Luke Prendeville]

Nitro Pro 13.33.2.645

[Allain Umailin]

Hello @Luke Prendeville,

Thank you for this information.

As part to of troubleshooting, please uninstall your current Nitro PDF Pro 13 through Control Panel\All Control Panel Items\Programs and Features, reboot the machine then install an older build which is Nitro PDF Pro 13.6.0.108 using these MSI installers:

x32 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_1360108/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for your patience and please let us know how it goes on your end.

[Luke Prendeville]

Thanks Allain,

This has resolved the issue for the user.