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Stephen Fennell

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Stephen Fennell

I downloaded the nitro trial version...went on holidays...came back decided to purchase Nitro Pro....I purchased it have an active serial number but it will not activate on Nitro Pro version 13. I uninstalled and reinstalled version 13....it does not allow me to put a serial number in. Sent screenshots explaining the problem to be asked the same question as the question that I asked. Very basic problem cannot be resolved. When I go into about / help and select activate key it wont allow me to do anything more. 4th day without a product I paid for. When I select activate, the offer discount that is still there to buy flashes - cant get access to enter serial number. Rubbish stuff.

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Reymund Oyong

Hi @Stephen Fennell

Thank you for reaching out to us through our Community Forums!

My sincere apologies for any inconvenience this issue has caused.
In checking your current Nitro support case, I can see that one of our support representatives already reached out to you with additional troubleshooting steps. 

Please check your email and I recommend to respond to the same support case to better handle your activation issues.
Once again, our sincere apologies. 

Kind regards, 

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