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Reactivate a license

Giovanni Caporali

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Giovanni Caporali


I opened several support request tickets but no one answered me.
I have a problem with the activation key of Nitro pro 11, I think it sees old installations and does not let me activate the product on the new PC, please help me I don't know how to do it

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Allain Umailin

Hello @Giovanni Caporali,

Thank you for reaching out to us through our Community Forums and our sincere apologies for your frustrations.

In order to further assist you, could you please provide the serial number of your Nitro Pro 11? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Lastly, did you use a different email address to submit support case? We would love to further check why we are not seeing any cases submitted under your email address for Community Forum login.

Thank you very much in advance and I am looking forward to hearing back from you. 

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