Haig Hachadoorian Posted September 7, 2021 Report Share Posted September 7, 2021 (edited) Hello, I purchased Nitro Pro ver 13 on 4/6/2021. S/N 50490x-xxxxxx-401580. When I went to update or upgrade today I got the message that the S/N was not recognized. I believe that I should be entitled to an update or upgrade since the purchase was this year. Please let me know how to handle this issure Edited September 9, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 9, 2021 Official Nitronaut Report Share Posted September 9, 2021 Hello @Haig Hachadoorian, Thank you for reaching out to us through our Community Forums! I believe you have entered your version 13 serial number in our Upgrade Portal that only accepts serial numbers for v12 and older versions. In order to update to the latest build of version 13, you may visit our page https://www.gonitro.com/product-details/downloads and download the installer from there. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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