Activation

[Kris Dawoodi]

I have a paid version of Nitro Pro 12 that I've been using for years, but it seems my account dashboard says "Nitro Pro (Expired Trial) and I can't seem to activate my software.  How can I reactivate my account.  Nitro makes it difficult without phone support.  Can you help?

-Kris Dawoodi

949-xxx-xxxx

<email address>

Edited September 9, 2021 by AllainU

[Allain Umailin]

Hello @Kris Dawoodi,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number 234601-xxxxxx-705158.

To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.