Kris Dawoodi Posted September 8, 2021 Report Share Posted September 8, 2021 (edited) I have a paid version of Nitro Pro 12 that I've been using for years, but it seems my account dashboard says "Nitro Pro (Expired Trial) and I can't seem to activate my software. How can I reactivate my account. Nitro makes it difficult without phone support. Can you help? -Kris Dawoodi 949-xxx-xxxx <email address> Edited September 9, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 9, 2021 Official Nitronaut Report Share Posted September 9, 2021 Hello @Kris Dawoodi, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features. Lastly, a screenshot of the error message you have received after entering your serial number 234601-xxxxxx-705158. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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