Matthew Svantner Posted September 8, 2021 Report Share Posted September 8, 2021 Currently, I have the 13.46 version, and anytime I open a certain pdf on one computer, it will open Nitro and then crash. If I open it on another computer, it will open just fine. I have tried running as administrator. Also, I have tried uninstalling and reinstalling. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 10, 2021 Official Nitronaut Report Share Posted September 10, 2021 Hello @Matthew Svantner Thanks for your message - I'm happy to assist you. So that we can troubleshoot the problem, please provide me with the following: - Some sample files showing this error - A screen shot of what you are seeing or any error message you are receiving I look forward to your response. Link to comment Share on other sites More sharing options...
Matthew Svantner Posted September 10, 2021 Author Report Share Posted September 10, 2021 I cannot provide some of the files but will say the ones they can open; they cannot edit them as when they start, it will crash. Here is the event viewer log on the issue. Faulting application name: NitroPDF.exe, version: 13.47.4.957, time stamp: 0x611d1b7c Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf Exception code: 0xc0000409 Fault offset: 0x0000000000071208 Faulting process id: 0x35ac Faulting application start time: 0x01d7a65326c457ef Faulting application path: C:\Program Files\Nitro\Pro\13\NitroPDF.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: adc49c90-75c4-4442-ac5d-4f0ae5567936 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
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