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Kris Dawoodi

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I paid for Nitro Pro 12 about 3 years ago and it's been GREAT so far- better that Adobe; however, my dashboard keeps showing that my trial period has expired.  Apparently, my Nitro Pro is deactivated and I don't know how to reactivate it.  Can you help me?

-Kris Dawoodi

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  • Official Nitronaut

Hello Kris,

Thank you for your message!

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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This is no help.  I can't find my SN.  Below is all I have.  2.  This is very cumbersome.  Funny thing is that my PDF files do get an error message but when I click OK, the files open up just fine.  Where can I find the SN?

Would it be better if I just paid to upgrade to Nitro Pro 13? 

Installation ID:          *

Serial Number*

Computer ID:          *

Edited by Leslie V.
confidential info deleted
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  • Official Nitronaut

Hello @Kris Dawoodi

The serial number you provided seems incorrect. I cannot locate that serial number from our records.

I sent you your Nitro Pro 12 serial number via direct message.

I hope that helps!

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