Kris Dawoodi Posted September 10, 2021 Report Share Posted September 10, 2021 I paid for Nitro Pro 12 about 3 years ago and it's been GREAT so far- better that Adobe; however, my dashboard keeps showing that my trial period has expired. Apparently, my Nitro Pro is deactivated and I don't know how to reactivate it. Can you help me? -Kris Dawoodi Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 10, 2021 Official Nitronaut Report Share Posted September 10, 2021 Hello Kris, Thank you for your message! We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Kris Dawoodi Posted September 11, 2021 Author Report Share Posted September 11, 2021 (edited) This is no help. I can't find my SN. Below is all I have. 2. This is very cumbersome. Funny thing is that my PDF files do get an error message but when I click OK, the files open up just fine. Where can I find the SN? Would it be better if I just paid to upgrade to Nitro Pro 13? Installation ID: * Serial Number* Computer ID: * Edited September 14, 2021 by Leslie V. confidential info deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 14, 2021 Official Nitronaut Report Share Posted September 14, 2021 Hello @Kris Dawoodi The serial number you provided seems incorrect. I cannot locate that serial number from our records. I sent you your Nitro Pro 12 serial number via direct message. I hope that helps! Link to comment Share on other sites More sharing options...
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