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Font problem

Cyrille Maurice

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Cyrille Maurice

I want to send a document to be signed. On my computer the document is ok, but in Nitro sign the numbers and letters of the forms are replaced by others.

Thank you for your help


On my comuter

On Nitro




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Allain Umailin

Hello @Cyrille Maurice,

Thank you for reaching out to us through our Community Forums!

To further investigate this rare behavior, does this only happen when uploading a specific PDF file?

If yes, would it be fine sending over a copy of it so we can perform some tests on our end? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Also, does uploading using a different browser exhibits the same issue?

Thank you very much in advance and I am looking forward to hearing back from you. 

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